I believe the biggest challenge we have seen in the marketplace, that affects the use of mobile media and marketing, is the cost and availability of data, especially during these times.
For a while now, data could cost financially constrained South Africans 100 times more when purchased in small bundles, and during lockdown this issue has only escalated.
With Covid-19 having changed the way we communicate: the more limited access to Wifi at work, schools, community centres or in shopping malls, and the limitations and inconvenience of not being able to physically purchase more when needed, has led many South Africans to not have airtime or data when marketers need them to respond.
To overcome this challenge, let your brand sponsor your customers’ engagement by reverse billing their costs. How?