The 6C Checklist for a Successful Digital Marketing Campaign

Date: 2018/03/05

Here is a quick checklist to ensure a successful digital campaign that delivers on the promise of Change, by unpacking the 6 Cs of Digital Marketing.

It all starts with identifying the change…

CHANGE: What is the Change Objective you want to achieve?

CONSUMER: What is the human truth, or insight, you have discovered?

CAMPAIGN: What is the big idea that will deliver on that insight?

CHANNEL: What choice of channel do you give your audience to reach and engage with you?

CREATIVE: How will you execute the campaign across the different channels?

CONSEQUENCES: How will you measure what you want to achieve?

Let’s see how this works for our latest award-winning campaign…

Ariel South Africa:

Celebrating women making the impossible, possible campaign

CHANGE OBJECTIVE:

Ariel, the laundry detergent from P&G South Africa, wanted to accelerate trial via driving awareness and creating a real connection with their target consumers.

CONSUMER INSIGHT:

Inspired by the African Proverb: “If you educate a man you educate an individual, but if you educate a woman, you educate a nation.”

Key insights were discovered from consumer engagements. We found that most households in SA are female headed. Because of her unwavering strength and determination, she makes the impossible possible for her family without recognition.

CAMPAIGN IDEA:

The #impossibletopossiblecampaign was created which aimed to celebrate women who have overcome difficulties and “made the impossible possible” and to show them that Ariel not only supports them and praises them. We wanted to celebrate these everyday heroines for creating a world of possibilities, and collect and share their stories…

CHANNEL CHOICE:

We showcased and heroed the story of Letiwe: an office cleaner with 4 children whose impossible to possible story was taking her

eldest daughter to nursing school with the salary of a domestic worker, culminating in her proudest moment when her daughter achieved her dreams by becoming a nurse.

Mobile was the ultimate connector to the target audience as the call to action was promoted on all multiple media platforms through the journey from awareness to engagement and reward…

CREATIVE EXECUTION:

Using Celebrity Attraction to grab their attention
Our Mobile Call to Action ran across all Media promotions from the traditional on TV, Radio, In store POS, Consumer Activations, and Print, to digital on Social Media, targeted SMS Marketing, and Mobile Advertising
With a low-cost Entry Mechanic on text based USSD triggering and free call back to record their story. Even mobile users on entry level phones with no access to data, Internet or Social Media could create user generated content by leaving their story for the world to hear.
In the major vernacular languages
With Data Science to confirm the Media Match

CONSEQUENCES:

The video was viewed more than 1.3 million times. We generated thousands of calls (300% over target) to the low cost USSD line and recorded thousands of stories (57% in vernacular languages) which were rewarded with cash, airtime and washing machines.

From the stories we collected on mobile, we selected the best and invited these heroines to tell their story, in person, on the Mose Waka TV Show.

This gave Ariel the opportunity to create a community of these incredible ladies to talk to (90% opt-in rate) and understand how to support them, individually, to achieving their own ambitions to change their lives.

Successful and Award-wining

Not only was this campaign successful in achieving its change objective, but ultimately won many awards from New Orleans to Istanbul and locally in South Africa.

Ariel Impossible Made Possible was the only South African campaign to be commended at the DMA Global ECHO Awards in New Orleans by being runner-up worldwide for the Best Use of Mobile.

In New York, we were finalists at the Mobile Marketing Association (MMA) Smarties Global in the category of Mobile Audio.

In Istanbul we won a bronze from the MMA at their Smarties Awards EMEA for Cross Media.

Back home we were also honoured to be recognised amongst tough competition at the:

New Generation Awards with Most Innovative Digital Campaign by a Small Agency (Gold), Mobile Marketing Excellence (Silver), and Most Innovative use of digital media (Bronze);
MMA Smarties SA with a full-house across Cross Media (Gold), Mobile Audio (Silver), and Brand Awareness (Bronze);
Direct Marketing Association’s Assegai Awards with Bronzes in Mobile Marketing: Interactive, and Integrated Direct Marketing Campaigns.

We believe it is through following our other 3 Cs that we were able to achieve such success:

Adopting a Can-do attitude and making it work in order to maximise reach of South Africans: irrespective of mobile device type, bandwidth coverage, at a low cost.
Collaborating and working with the most visionary and bravest of clients in Ariel, and most creative agencies in Brainbow Conscious Creatives and Mediacom.
Putting the utmost care into our work, by constantly monitoring how the campaign was running and being flexible enough to tweak the campaign on the go to optimize results.

Awards nowadays are not only won on creative good looks, but are increasingly measured on achieving effective marketing objectives and return on investment for the brand. Looks like Ariel cleaned up in 1 wash!

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